Wedding & Event Decor Rental Policy
We are located in the Cowichan Valley and provide decor rentals in Victoria and Vancouver Island.
How To Rent
To reserve items, browse through our Inventory, make a Wishlist on our site, add items to your Wishlist, click “Send” to forward to us along with the quantity and your event date. Once we receive your reservation request and confirm availability of your requested items, we will email you our client agreement and electronic invoice; we accept Visa & Mastercard via Paypal and e-transfers. If items requested on your order are not available, we will let you know.
All orders are subject to a $100 minimum order.
Do I need to make an appointment to see Items?
We are often out of the office, setting up events or procuring distinctive items to add to our unique inventory, and meeting with clients. Therefore, our hours are by appointment only, so we ask that you contact us to schedule an opportunity to view the items you are interested in – please email your list to us. We will set up a convenient appointment time for you. We do not have a showroom. Your items will be brought out of storage to show you at 2080 Hampton Road, Duncan.
How Do I Change My Order?
We are happy to update your contract with new items as you refine your vision, up until 2 weeks before your reservation date. If you delete items off your contract, the 25% deposit for that item will not be refunded or credited to you as we will have had to turn away other reservation requests for the same item from the date you reserved it.
To reserve items, a 25% non-refundable deposit is required along with a signed rental agreement. Your balance is due 2 weeks before your reservation date.
We require items be returned in the same condition they are rented to you.
Oops, it got spilled on, broken… now what? Accidents happen! However, all rental items are your responsibility. Many of our items are one-of-a-kind, so we ask that you ensure they are secure at all times and protected from the weather. We charge for broken, damaged or missing items including missing equipment such as totes, containers and moving supplies. Fees for non-repairable or unreturned items will be assessed on a case-by-case basis. The replacement fees for items vary, and we can provide these to you to look over – just ask! Damaged or missing items must be reported prior to the event or the items are considered received and in good condition.
When Should I Reserve?
As early as you can! Early reservations are always advisable to avoid disappointment.
Do Items Need To Be Returned Clean?
For sanitary reasons, we ask that all dishware and food service items be rinsed free of food immediately after use and packed in their original containers. Items should be returned clean and in original rental condition to avoid a cleaning fee. All chalkboards need to be clean and free of any liquid chalk to avoid re-painting fees. Fees vary depending on the extent of cleaning required.
What do we recommend using on our chalkboards?
We recommend plain old chalk vs. liquid or wet erase chalk on our chalkboards. Liquid/wet erase chalk does not easily come off and we may have to apply repainting charges.
Can we use real candles in the candleholders?
Yes, however, they need to be returned clean without traces of wax to avoid a cleaning fee.
We accept Paypal
Rentals are from Friday to Monday. If you need different dates send us a message to check availability. Pickup is Friday 9-6 from 2080 Hampton Road, Duncan. Come at your own convenience. For deliveries/pickups, please tell us the dates and address. We will quote you based on delivery availability, distance, and whether one or two people are needed for loading/unloading your items. Heavy items and furniture will require 2 people to lift.
We are happy to delivery anywhere on Vancouver Island. We will deliver to your site wherever we can pull up and park. You are responsible for moving the items from the parking spot to your specific areas. For pickup, all items must be ready at the same spot at the designated pickup time. Base Pricing is for 1 person with truck.
Sorry, we do not ship.