Rental Policy

Rental FAQ

Ice cream social themed party decor rental items from Party Mood

Photo Credit: Sean Carr Photography

 

Ice cream parlor themed party event decor rental items from Party Mood

Photo Credit: Sean Carr Photography

 

Sign board, antique typewriter, antique chair, and other vintage party decor rental items from wedding and event decor rental company Party Mood for an ice cream social themed event or photo shoot.

Photo Credit: Sean Carr Photography

 

HOW DO I START A RENTAL ORDER?
Click here to create your Rental Wishlist.  You can add the dates and quantities along with any other information you think we need to know.  Once we receive this it will take 24-48 hours to get a proposal back to you with availability and cost.
DO YOU RENT OUTSIDE OF THE COWICHAN VALLEY?
Yes, we do. We rent from Victoria to Comox.  If you need rentals outside of those bounds (ex: Salt Spring island) – you’re welcome to pick up and drop off from the Party Mood Warehouse.
WHEN IS THE EARLIEST I SHOULD BE BOOKING MY ITEMS?
We recommend booking as far as one year in advance. Some of the items in our inventory are one of a kind which makes them in higher demand. However, we have a lot of pieces that can be booked the same week, or even the same day.
IF SOMETHING YOU WANTED IS ALREADY BOOKED, WE WILL DO OUR BEST TO FIND YOU A SUBSTITUTE.
CAN I COME IN TO VIEW ITEMS?
Yes! We are open for consultations Wednesday thru Saturday from 9:30am-5pm. Before your appointment we ask you to create a Wishlist via our website, this allows us to have these items ready and set up for you.  Appointments are required. 
HOW LONG IS THE RENTAL FOR? WHAT IS THE FEE FOR AN EXTENDED RENTAL?
The standard rental period is up to three days. If you are interested in a longer term rental, we do offer an extended rental at an additional $25.00 a day fee.
DO KEEP IN MIND THAT WE ARE CLOSED ON SUNDAYS FOR RENTAL PICK UP OR RETURN.
WHEN CAN I PICK UP AND RETURN MY RENTALS?
Each standard rental is for 3 days,  you could pick up the day before your event, and return the day after your event. Your pick up and return times can be found at the top of your proposal. 
WHAT HAPPENS IF I’M LATE TO RETURN MY RENTAL?
These things happen! However, it can have a serious effect on another clients’ order if the pieces you rented are going out again.  There will be a late return fee if pieces are not returned within three days of your pick up.  This will be a standard 25% fee of your total rental order.
WE ASK FOR AS MUCH NOTICE AS POSSIBLE IF YOU THINK YOU WILL RETURN ITEMS LATE. 
DO YOU CHARGE EXTRA FEES ON LATE NIGHTS AND HOLIDAYS?
Yes, we do.
NIGHT RATES FOR LABOUR AND DELIVERY ARE IN EFFECT AFTER 10PM.
FOR STAT HOLIDAYS, THERE IS A 25% INCREASE IN OUR LABOUR AND DELIVERY FEES.
HOW DOES PAYMENT WORK?
A 25% non refundable payment is required to hold your date. The remaining 75% will be due two weeks prior to the rental date.  A credit card is required on file.
IF YOU BOOK WITHIN TWO WEEKS OF YOUR RENTAL DATE, THE ENTIRE AMOUNT WILL BE DUE UP FRONT.
WHEN’S THE LAST TIME I CAN MAKE CHANGES TO MY ORDER?
We will do our best to be flexible, but it does heavily depend on the availability of items and our ability to re-rent a piece if cancelled.
LARGE CHANGES CAN BE MADE UP TO TWO WEEKS PRIOR AND SMALLER CHANGES WILL BE ACCOMMODATED UP UNTIL 7 DAYS BEFORE YOUR RENTAL.  ANY CHANGES OR ITEMS CANCELED AFTER THE 7 DAYS WILL FACE A 25% CANCELLATION FEE OF THE ITEM AMOUNT.
YOU MAY CANCEL YOUR ORDER BY PROVIDING EMAILING US AT HELLO@PARTYMOOD.COM AT LEAST THIRTY (30) DAYS PRIOR TO THE EVENT DATE. ALL PAYMENTS MADE PRIOR TO THE TERMINATION DATE ARE NON-REFUNDABLE.
DO YOU RENT FOR FILM PRODUCTIONS?
Yes! We have long term rental rates, last minute ordering and open availability to film clients.
WHAT PACKAGES DO YOU OFFER?
Full event planning
Design and Decor
Setup and takedown
Floral Design – check out www.floralbar.ca
WILL YOU SET UP MY PERSONAL DECOR ITEMS? DOES THIS COST EXTRA?
This depends on the amount of personal decor you have.  Usually if it’s a large scale of things we require you have a family member or friend to take care of this.  We do not set up any other rental company’s items.
DO YOU OFFER DELIVERY?
Yes, we offer curbside drop off and pickup for a fee based on location. If outside of the Cowichan Valley we require a $600 minimum order.  Curbside drop off and pick means the items are placed in one area of the venue.  We do not set up the items or move to the exact location.
HOW MUCH DO YOU CHARGE FOR SET-UP AND TEAR DOWN?
This  all depends on the scale of your set-up and tear down at the event. We will work with you to determine the type of team you need on site and how long you may need assistance for, and the amount of people required.
THE HOURLY RATE STARTS AT $50 HOUR FOR A DECOR ASSISTANT.
STAT HOLIDAYS AND LATE NIGHTS COULD AFFECT THIS PRICING.
WHAT IF WE BREAK SOMETHING?
A credit card is kept on file for any damages made to our rental items.  Each rental piece is charged depending on the price of the wholesaler.
DO I NEED TO WASH THE TABLEWARE?
No, however we do require the plates and cutlery to be scrapped of any food debris otherwise, a charge of 50 cent per plate will be payable.
For all further inquiries or to book a consult email us at hello@partymood.com or call us at 250-701-3151